Cancellation Policy

We grant consumers within the meaning of Section 13 of the German Civil Code (BGB) a 100-day right of withdrawal. The right of withdrawal described below applies exclusively to consumers.

Entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), i.e. persons who enter into the contract in the exercise of their commercial or independent professional activity, have no statutory right of withdrawal. Entrepreneurs are not granted a voluntary right of withdrawal or return, unless this has been expressly agreed separately.

Right of Cancellation

You have the right to withdraw your contractual declaration within 100&nsp;days without giving any reason. The withdrawal period is 100 days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must inform us (Leuchtenland.com GmbH, Wierlings Hook 4, 48249 Dülmen, Germany, email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You can also exercise your right of withdrawal electronically by using the “Withdraw from contract” button on our website, completing the form provided there and submitting it. If you make use of this option, we will send you confirmation of receipt of such withdrawal without undue delay (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Cancellation

If you cancel your contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and no later than 14 days from the date we receive your cancellation notice.

We will issue the refund using the same payment method you used for the original transaction unless expressly agreed otherwise. In any case, you will not incur fees for the refund. We may withhold reimbursement until we have received the returned goods or until you provide proof of returning them, whichever occurs first.

You must return or hand over the goods to us without delay, and no later than 14 days from the day you notify us of your cancellation. The deadline is met if you dispatch the goods before the 14-day period expires.

Return Costs

You are responsible for covering the direct costs of returning the goods. You are free to choose the shipping carrier.

For items that cannot be returned via standard parcel shipping (e.g., freight deliveries), we will arrange collection and charge a maximum return shipping fee of €200 (within Germany) or €350 (outside Germany).

In the case of complaints, we kindly ask you to return the goods at your expense initially. Once the complaint is resolved, the return costs will be refunded. Please contact our customer service team to initiate the necessary steps. We will examine the defect you reported and arrange for repair or replacement delivery. Please note that if you decline a repair or replacement, the cost of return shipping will not be reimbursed.

Why are returns not free with us? Learn more here.

Compensation for Loss of Value

If you are unable to return the goods received to us, or are only able to return them in part or in a deteriorated condition, you must compensate us for the corresponding loss of value. You are only required to compensate us for any deterioration of the goods (soiling, damage, etc.) and any resulting loss in value if this loss in value is attributable to handling by you that was not necessary to examine the condition, characteristics or functioning of the goods. “Examining the condition, characteristics or functioning” means checking and testing the goods in the same way as would be possible and customary in a retail store.

In order to avoid compensation payments for loss of value, we ask you to inspect the items you have ordered immediately upon receipt and before installation and use for any defects or surface imperfections. Please also retain the original product packaging until you have made your final purchase decision. As you can imagine, branded products such as those offered in our online shop are difficult to resell without intact product packaging, which is why returns with missing or damaged original packaging lose significant value.

In order to avoid a loss in value, we also ask you not to dispose of the filling material and outer packaging immediately, so that goods can be repackaged as safely and as close to their original condition as possible in the event of a return or complaint. We expressly point out that you may be charged for any loss in value if damage occurring during return transport is attributable to inadequate packaging on your part.

Please understand that, as a rule, we can only accept returned items in the condition in which you received them from us. If the original product packaging was additionally packed by us in outer packaging, we expect the same in the event of a return initiated by you. We value the quality of our products—and are certain that you do too.

Sample Cancellation Form

(*) Delete as appropriate.

Download cancellation form