Delivery & Shipping

Shipping Costs at a Glance

What are the shipping costs at Leuchtenland.com?

Shipping costs at Leuchtenland.com vary depending on the destination country, order value, and chosen shipping provider. All applicable shipping fees are automatically calculated and displayed transparently at checkout. Any bulky goods surcharges are already included in the product price—there are no hidden costs.

Standard shipping with DPD (within Germany):

Shipping with DHL (within Germany):

The prices above apply to shipments that do not require freight delivery. Please note that we currently do not ship to German islands.

For detailed information on international shipping costs and delivery zones, please refer to the overview below. Customers from Switzerland can benefit from our convenient shipping option via MeinEinkauf.ch.

International Shipping

Which countries does Leuchtenland.com deliver to?

Leuchtenland.com offers fast and reliable shipping across Europe. In addition to Germany, we deliver to numerous European countries including Austria, Belgium, Luxembourg, the Netherlands, Denmark, France, Poland, Italy, Finland, and many more. A complete list of all shipping destinations and applicable costs is available during the checkout process and in our shipping cost overview above.

What should I consider when ordering from abroad?

Please note that international orders may take approx. 2 extra business days depending on the destination country. Freight shipments—such as especially large or delicate lights—may require up to 5 additional business days. In some countries, customs duties or import taxes may apply. These are not included in the purchase price and must be paid by the recipient. Please check with your local authorities about applicable import regulations.

Within the European Union, VAT is calculated according to the destination country (OSS procedure). For deliveries outside the EU, German VAT will not be charged—however, country-specific duties or import fees may apply and must be paid by the customer upon delivery.

Shipping to Switzerland – Easy with MeinEinkauf.ch

For customers in Switzerland, we recommend MeinEinkauf.ch—a reliable logistics partner specialized in processing German online orders for Swiss buyers. With MeinEinkauf.ch, you benefit from a hassle-free delivery process, with all shipping formalities taken care of. You can shop at the same end prices as customers in Germany. For larger lighting projects or bulk orders, freight shipping to Switzerland is also available. Just reach out to us—we will help you find the best solution for your needs. Learn more about MeinEinkauf.ch here.

General Questions about Delivery & Shipping

At Leuchtenland.com, we want to ensure that your order arrives safely, quickly, and just the way you want it. Below we answer the most frequently asked questions about our shipping process—from choosing the shipping carrier to the final delivery.

Which shipping carrier will deliver my order?

We ship your order securely and reliably via DPD. As an alternative, DHL is also available during checkout. Delivery time within Germany is typically 1–2 business days. For international orders, the delivery time may increase by approximately 2 additional business days.

In rare cases—such as in coordination with certain brands and their logistics partners—we may reserve the right to select the shipping carrier on your behalf. Depending on the size, weight, or fragility of the item, we may also choose an alternative logistics partner such as UPS to ensure that your products arrive safely and in perfect condition. During periods of unusually high parcel volume, delivery times may experience slight delays. We kindly ask for your understanding in such situations.

Will all items be delivered together if I order multiple products?

If possible, we will combine multiple items into one shipment. This helps reduce environmental impact and shipping costs. If part of your order has a longer lead time, we will inform you in advance about the option of a partial delivery. Would you prefer your order to be split? No problem—simply contact our customer service team. We will arrange a suitable solution and dispatch the available items separately. Good to know: Shipping costs are only charged once per order, even if delivered in multiple shipments.

How can I track my order?

As soon as your package leaves our warehouse, you will receive a shipping confirmation email including a tracking link. This allows you to check the delivery status of your parcel at any time.

Can I specify a different delivery address?

Of course! You can enter a different shipping address—for example, your workplace or as a gift recipient. If you forgot to do this during checkout, just send us a quick message. We will gladly update your delivery address.

Can I have my order delivered to a parcel locker?

Yes—we are happy to deliver your order to a Packstation or parcel locker, as long as the item meets the size limits of the chosen carrier. Please ensure that you provide the correct Packstation address during checkout. If a package is too large for the Packstation, it will automatically be redirected to the nearest pickup location.

Can I request a preferred delivery date?

Going on vacation or need your order to arrive on a specific date? No problem! Simply leave a note with your preferred delivery date in the comment field during checkout or contact our customer service directly. We will do our best to ensure your order arrives on time—but not too early.

What happens if I am not home when the delivery arrives?

If you are not home during delivery, the carrier will leave a delivery notice. Your parcel may be redirected to a nearby pickup location or delivered again later. Alternatively, you can use the carrier’s website to choose flexible delivery options, such as preferred delivery time, drop-off permission, or redirect to a parcel shop.

Freight Shipping – What You Need to Know

Some of our lighting fixtures are not just stunning—they are also large, heavy, or delicate. In these cases—such as with chandeliers or oversized designer lights—we use freight shipping for secure and damage-free delivery.

How does freight delivery work?

Freight deliveries are typically made kerbside, meaning the shipment will be delivered to the nearest public kerb at your delivery address. Please note that you are responsible for moving the item inside your home, office, or business premises.

Looking for more convenience? No problem! For an additional fee, we offer delivery to the point of use—meaning the carrier will bring the item directly to its final location, such as your living room, reception area, or showroom. This option can be selected during checkout.

Important: The freight carrier will contact you by phone to arrange a specific delivery appointment. Please ensure you provide a valid phone number during checkout and that you or an authorized person is available at the scheduled time.

If a delivery attempt fails and a second delivery is required, we reserve the right to charge 50% of the actual shipping cost for the additional trip.

How long does freight delivery take?

Freight shipments typically take an additional 2 to 3 business days on top of the standard delivery time. For international deliveries, please allow up to 5 additional business days, depending on the destination country.

Is It Possible to Pick Up My Order in Person?

Would you like to order your favourite light online and collect it in person? No problem! In line with our Click and Collect service, we offer you the convenient option of picking up your order at one of our locations in North Rhine-Westphalia (NRW), Germany.

In addition to our central warehouse in Dülmen (48249), you can also collect your order at our showrooms in Lünen (44536) and Gelsenkirchen (45897) during regular business hours. As soon as your order is ready for collection, we will notify you immediately.

Please note: Stocked items are generally prepared for pickup at our warehouse in Dülmen. If you wish to collect your order from one of our showrooms, a short delay may occur. Our customer service team will be happy to advise you individually and coordinate the most convenient pickup location for you.

Here is how it works: Simply select your preferred pickup location as the shipping method during checkout. You will find full details about our store locations, opening hours, and contact information on our website. If you would like to collect your order from our central warehouse in Dülmen, this is possible Monday to Friday between 8:00 a.m. and 4:00 p.m.

What Should I Do If My Light Arrives Damaged?

We take great care to ensure your items are securely packaged and arrive in perfect condition. However, in rare cases, transport damage may occur. Please inspect your delivery carefully upon receipt for completeness and damage. If the package appears visibly damaged at delivery, accept it only with reservation and ask the delivery driver to provide a written note documenting the damage. Alternatively, you may choose to refuse acceptance of the package.

Should you discover any damage to the product itself, please take clear photos of the damage and contact our customer service team immediately via email. This helps us assess the issue quickly and find a suitable solution together. Important: Please keep both the product packaging and the outer shipping box in case the item needs to be returned or replaced.

Whether it is a replacement, repair, or refund—we will make sure the matter is resolved to your satisfaction. Thank you for giving us the chance to make things right!

How Can I Contact Customer Service About Delivery Question?

UOur customer service team is here to help—personally and reliably—with any questions related to shipping, delivery, or tracking. We are committed to delivering your order as quickly as possible. If delays or uncertainties arise, do not hesitate to reach out. We will take care of it—promptly, effectively, and with dedication.

You can reach us through the following channels:

E-Mail: info@leuchtenland.com
Alternatively, contact us via contact form.

We look forward to hearing from you!