FAQ & Guides: Frequently Asked Questions about Leuchtenland.com

Leuchtenland.com is a family-run company based in Dülmen, North Rhine-Westphalia, and is now one of Germany’s leading online shops for high-quality designer lighting. The company’s history spans more than 90 years, beginning in 1925 with a local lighting store in Bochum. Today, Leuchtenland combines tradition, expertise and a passion for design to offer premium lighting solutions for both private and professional customers. Learn more about our history, development and team on our website.

Shopping at Leuchtenland.com offers clear advantages for anyone looking for premium lighting solutions. You benefit from:

• Personal lighting advice tailored to your needs
• A curated selection of leading international design brands
• Professional lighting design services
• Attractive service benefits and customer-friendly policies

These include a 100-day return policy, a 2% discount for advance payment and free shipping within Germany for orders over €299. In addition, numerous positive Google reviews reflect the trust and satisfaction of our customers.

Absolutely. Our customer service team is available through multiple channels: via email at info@leuchtenland.com, our contact form, or through the live chat directly on our website. Whether you need help choosing the right light, have questions about lighting design, or require technical assistance, we provide personal and expert advice tailored to your needs.

Yes. Our experienced lighting designer creates customised lighting concepts for both residential and commercial projects. Using professional planning software such as DIALux, we produce detailed 3D visualisations that give you a realistic impression of your future lighting before installation. You can find more information and book an appointment via our lighting design service page.

Yes, without exception. We work directly with manufacturers as an authorised specialist retailer and offer exclusively genuine branded products. Every light is delivered with the full manufacturer’s warranty, ensuring maximum quality and reliability.

Our portfolio includes renowned international and German designer lighting brands, such as Artemide, Fatboy, IP44.DE, Louis Poulsen, Luceplan, Marset, Occhio, Tom Dixon, Top Light, Vibia, and many more. Explore all available brands in our dedicated brand world and discover premium lighting design for every space.

Ordering from our online shop is simple and intuitive. Select your desired products and add them to your shopping cart. We then guide you step by step through the checkout process—from entering your delivery details and selecting your payment method to confirming your order. You can review and edit your information at any time before submitting your order. Our online shop is fully optimised for desktop, laptop, tablet and smartphone, allowing you to place your order conveniently from almost any device.

Yes, you can place an order as a guest without creating a customer account. However, having an account offers several advantages: you can access your order history at any time, track your shipment status and use your saved details for future purchases.

As long as your order has not yet been shipped, we can in many cases make changes or arrange a cancellation. Please contact our customer service as soon as possible via email at info@leuchtenland.com or by using our contact form. Once your order has left our warehouse, cancellation is unfortunately no longer possible. In this case, you can of course make use of our 100-day return policy.

Yes. Immediately after placing your order, you will receive an automatic order confirmation by email. In a separate email, we will send you the order acceptance including all relevant details—such as our bank details if you selected advance payment. Please also check your spam folder if you have not received an email.

Of course. Our customer service team will gladly process your order via email at info@leuchtenland.com or through our contact form.

No, there is no minimum order value at Leuchtenland.com. You can also order individual items. Please note that for orders under €299 within Germany, shipping costs apply (from €4.90 via DPD). Optional delivery via DHL is available for a small surcharge. More details about shipping costs can be found on our shipping information page.

Yes, you can add as many items as you like to your cart and complete them in a single order. We aim to ship all products together whenever possible. If an item has a longer delivery time, we will inform you about possible partial delivery options. Shipping costs are charged only once per order, even in the case of split deliveries.

Delivery times are displayed directly on each product page. “Ready to ship in 24h” means that the item is in stock and will usually be dispatched within 1 to 2 working days after payment has been received. “Available at short notice” indicates availability within a few working days via our manufacturer partners. Timeframes such as “1–2 weeks” or “3–4 weeks” mean that the item is ordered individually from the manufacturer. If you have any questions about product availability, you can contact us via email, live chat or our contact form.

You have several options to find products in our online shop.

Browse via categories

Use the navigation menu to select a category and refine your search using filters such as:

• • Type of light (pendant, ceiling, table lamp, etc.)
• • Light distribution (direct, diffuse, indirect, etc.)
• • Application area (living room, bedroom, kitchen, etc.)
• • Brand, colour, designer, IP rating, socket type and more

Use the search function

Enter a keyword (e.g. product name) into the search field. You will receive suggestions as you type, which you can select directly. If no results appear, check your spelling or try a broader term. You can then narrow down results using filters such as colour, material, shape, or features.

If you still cannot find what you are looking for, our team will be happy to assist you via contact form or callback service.

If you cannot find the desired light in our shop, please feel free to contact us via email or through our contact form. We will check whether the product is still available and, if possible, order it directly from the manufacturer on your behalf. If this is not possible, we will gladly take your request into consideration as we continue to expand and optimise our product range.

All information about the scope of delivery can be found on the respective product page. There you will see whether the light is supplied with or without a light source. If you are unsure, our customer service team will be happy to assist you.

No, items in your shopping cart are not automatically reserved. We recommend completing your order promptly to ensure availability.

To leave a review, go to the product page of the item. Under the “Reviews” tab, you can rate the product with up to five stars and submit your feedback via the review form. After your purchase, we will also invite you by email to review your product—helping other customers benefit from your experience. No customer account or login is required.

We offer a wide range of secure and convenient payment options, including bank transfer (advance payment), credit card (Visa, Mastercard), PayPal, Amazon Pay, Ratepay, and cash payment upon collection at our location in Dülmen. The available payment methods are automatically displayed during the checkout process.

Yes, flexible payment options such as invoice purchase or instalment payments are available via our payment partner Ratepay. The exact terms and conditions will be shown during checkout. Further details can be found in the Ratepay payment terms.

Yes. If you choose advance payment via bank transfer, you will receive a 2% discount on your order. This discount also applies to cash payments when collecting your order at our location in Dülmen.

Yes, all prices displayed on Leuchtenland.com are final prices and include the applicable VAT. Any surcharges for bulky or oversized items are already included in the product price—there are no hidden costs. Shipping costs are shown separately and transparently before you complete your order.

This depends on the selected payment method. For advance payment, you transfer the amount after receiving our bank details, and your order will be shipped once payment has been received. Credit card payments are charged at the time of placing the order. Payments via PayPal and Amazon Pay are processed immediately after checkout.

Yes, absolutely. All payment transactions in our online shop are processed via encrypted SSL connections, ensuring that your sensitive data is protected at all times. When using PayPal or Amazon Pay, you also benefit from the respective buyer protection programmes.

Yes, you can enter voucher or discount codes in the designated field in the shopping cart or during checkout. The discount will be applied immediately to your order total. Please note that usually only one voucher code can be used per order and that specific promotional conditions may apply.

Yes, gift vouchers for Leuchtenland.com are available upon request. These can be redeemed exclusively in our online shop and are available in values ranging from €50 to €5,000. Partial redemption is possible, but cash payment is excluded.

Our bank details can be found on our payment information page and in the footer of your order confirmation. If you select advance payment, the bank details will also be sent to you automatically by email.

Yes, you will receive a proper invoice for every order via email. Business customers will receive an invoice showing VAT, enabling input tax deduction where applicable.

Yes. Business customers based in another EU member state can, under certain conditions, purchase VAT-free from Leuchtenland.com. This is based on intra-community supply regulations in accordance with EU VAT law. To qualify, you must provide a valid VAT identification number (VAT ID) and ensure that the goods are delivered to another EU member state. Please provide your VAT ID before or during the ordering process. We will verify it via the European Commission’s VAT Information Exchange System (VIES) and issue a net invoice without German VAT. Please note that taxation in your country of residence (acquisition tax) must be handled by you in accordance with local regulations. If you have any questions on this topic, our customer service team will be happy to assist you personally.

Within Germany, we offer free shipping for orders over €299 (standard shipping via DPD). For orders below €299, we charge a flat shipping fee of €4.90 via DPD or €6.90 via DHL. Any surcharges for bulky or oversized items are already included in the product price—there are no hidden costs. For deliveries within Europe, country-specific shipping fees apply and are displayed transparently during checkout. A full overview of shipping costs is available on our shipping information page.

Delivery time depends on product availability. Items marked “Ready to ship in 24h” are in stock and are usually dispatched within 1–2 working days after payment is received. Products labelled “Available at short notice” are typically available within a few working days via our manufacturer partners. Items with longer delivery times (e.g. 1–4 weeks or more) are ordered individually from the manufacturer. The exact delivery time is always shown on the respective product page.

Our standard shipping is handled by DPD. Optionally, you can choose DHL—for example, if you prefer Saturday delivery. For particularly large, heavy or delicate items, we use freight shipping via our logistics partner GE Trans. In some cases, we may select an alternative logistics provider depending on the size, weight or sensitivity of the product—always with the goal of delivering your order safely and securely.

Yes. For parcel shipments via DPD or DHL, you will receive a shipping confirmation by email including a tracking link once your order has been dispatched. This allows you to monitor the status of your delivery at any time. For freight shipments, online tracking is currently not available. In this case, the carrier will contact you directly to arrange a delivery appointment.

Yes, within Germany we can deliver your order to a DHL parcel locker or post office branch. Please ensure that the delivery address is entered correctly. If the parcel is too large for the selected locker, it will automatically be redirected to a nearby collection point.

Yes, you can specify an alternative delivery address—for example, your workplace or a gift recipient. If you forgot to enter a different address during checkout, simply contact our customer service via email or contact form. We will adjust the delivery address as long as the order has not yet been shipped.

Yes. You can specify your preferred delivery date in the comment field during checkout or contact our customer service via email or contact form. We will do our best to ensure that your order arrives at your desired time.

If you are not available, the carrier will leave a notification. Your parcel can then be collected from a nearby pickup point or redelivered at a later time. You can also use flexible delivery options offered by the shipping provider, such as selecting a preferred delivery date, granting permission to leave the parcel in a safe place, or redirecting it to a parcel shop.

Whenever possible, we combine your order into a single shipment. If part of your order has a longer delivery time, we will inform you in advance about possible partial delivery options. Shipping costs are charged only once per order, even if items are delivered separately.

Lights that cannot be shipped via standard parcel services due to their size, weight or material are delivered safely via freight forwarding. Standard delivery is made to the kerbside. For an additional fee of €15, we also offer delivery to the place of use—meaning exactly where the light will be installed. For particularly heavy or bulky items, a two-person delivery service is available (additional charge of €40). The freight carrier will contact you in advance to arrange a convenient delivery appointment.

We deliver throughout Europe, including Germany, Austria, Belgium, Luxembourg, the Netherlands, France, Denmark, Poland, Italy, Sweden, Finland, and many more countries. For customers in Switzerland, we offer the convenient service of MeinEinkauf.ch, which handles the entire customs process. A full list of countries and shipping costs is available on our shipping overview page. Please note that we currently do not ship to German islands.

Please check your delivery immediately upon receipt for completeness and damage. If the package shows visible damage, accept it only with reservation and request written confirmation from the carrier. Document the damage with photos and contact our customer service immediately via email or contact form. Please keep the packaging. Whether replacement, repair or refund—we will ensure that the issue is resolved to your satisfaction.

If you have already received a shipping confirmation email, you can track your shipment using the provided link. If your order is shipped via freight for safety reasons, the carrier will contact you directly to arrange delivery.

If a shipment cannot be delivered—for example due to an incomplete address or absence of the recipient—it will be returned to us. If you have concerns about delivery or suspect that your shipment has been lost, please contact our customer service via email or contact form.

In most cases, lights are not delivered fully assembled. Larger floor lamps, ceiling lights or pendant lights usually require some assembly. Assembly instructions are included in the product packaging. If instructions are missing, please contact our customer service—we will be happy to assist you.

To exercise your right of withdrawal, you must inform us of your decision to cancel the contract by means of a clear statement. This can be done via email at ruecksendung@leuchtenland.com or by post to Leuchtenland.com GmbH, Wierlings Hook 4, 48249 Dülmen, Germany. You may also use the sample withdrawal form available on our cancellation policy page. To meet the deadline, it is sufficient to send your notification before the 100-day withdrawal period expires.

At Leuchtenland.com, you benefit from an extended 100-day return policy. The withdrawal period begins on the day you, or a third party designated by you, take possession of the goods. You may cancel your order within this period without providing any reason. Please note that the right of withdrawal applies exclusively to consumers. Businesses and commercial customers are excluded from this right.

As a general rule, the direct costs of returning goods are borne by the customer. You are free to choose the shipping provider. For items that cannot be returned by standard parcel due to their size or nature (freight goods), we will arrange collection and charge return costs of up to €200 within Germany and up to €350 for international returns. In the case of justified complaints or defects, return costs will of course be reimbursed. Please contact our customer service in advance in such cases.

Whenever possible, please use the original product packaging and included protective materials to ensure safe transport. Branded products are often difficult to resell without intact original packaging, and returns without proper packaging may lose value. Please note that any loss in value due to insufficient packaging during return shipping may be charged accordingly. Our recommendation: Keep the original packaging until you have made your final purchase decision.

After receiving your withdrawal notice, we will refund all payments received from you—including standard delivery costs (excluding additional costs for premium shipping options)—without undue delay and no later than 14 days. The refund will be made using the same payment method you used for the original transaction. We may withhold the refund until we have received the returned goods or you have provided proof of return, whichever occurs first.

We recommend inspecting your items immediately upon receipt and before installation for any visible defects or surface damage. You may test the product as you would in a retail store. However, please note that compensation for loss of value may be required if the item has been handled beyond what is necessary to assess its nature, characteristics and functionality.

If your item is defective or faulty, please contact our customer service via email at ruecksendung@leuchtenland.com or by using our contact form. We will review the issue and arrange a repair or replacement. To ensure a smooth process, please document the defect with photos if possible and keep the original packaging.

Yes. Spare parts that are not part of our standard product range and have been specially ordered from the manufacturer at your request are excluded from returns. This also applies if the item was not available from stock. For all other products, our 100-day return policy applies without restriction.

With a free customer account, you have access to your order history at any time, can track the shipping status of your orders and conveniently manage your personal details and delivery addresses. For future purchases, you can use your saved information to complete the checkout process more quickly. Your wishlist is also available through your customer account.

You can easily create a customer account via our registration page. Alternatively, you will be given the option to create an account during the checkout process. Registration only takes a few moments.

No problem. Simply click on “Forgot password” on the login page and enter your email address. You will receive an email with a link to set a new password. Please also check your spam folder if the email does not appear in your inbox immediately.

Log in to your customer account and navigate to the “Personal Profile” section. There, you can update your contact details, delivery addresses and other information at any time. If you need assistance, our customer service team will be happy to help.

Yes, of course. If you would like to delete your customer account, please contact our customer service via email at info@leuchtenland.com or by using our contact form. We will arrange for the deletion of your account and all associated personal data in accordance with applicable data protection regulations.

Protecting your personal data is a top priority for us. We process your data exclusively in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR). Your data is used solely for processing your order, customer communication and—if you have given your consent—for sending newsletters. Data is only shared with third parties where necessary for contract fulfilment (e.g. shipping providers or payment service providers). For detailed information, please refer to our privacy policy.

No, Leuchtenland.com does not store sensitive payment data such as credit card numbers. Payment processing is carried out securely via external payment providers (e.g. PayPal, Amazon Pay, Ratepay). All transactions are handled via encrypted SSL connections to ensure that your data is protected at all times.

Yes. Spare parts that are not part of our standard product range and have been specially ordered from the manufacturer at your request are excluded from returns. This also applies if the item was not available from stock. For all other products, our 100-day return policy applies without restriction.

Leuchtenland.com offers a curated selection of high-quality lighting and products for interior living and outdoor spaces. Our range includes ceiling lights, pendant lights, wall lights, floor lamps, table lamps, outdoor lighting, recessed lights, track lighting systems, designer lighting and LED light bulbs, including retrofits and accessories. In addition, you will find selected furniture, decorative home accessories and outdoor products such as grills, pizza ovens and fire pits.

Whether a product is dimmable is clearly indicated in the product details on the respective product page. Look for information such as “dimmable” or “dim-to-warm” in the description. For proper dimming functionality, you typically need dimmable light bulbs and—if no dimmer is integrated—a compatible external dimmer. If you are unsure which combination is suitable, our customer service team will be happy to assist you with personalised advice on dimmer compatibility.

Dim-to-Warm is a lighting technology where not only the brightness but also the colour temperature changes when dimming. As the light is dimmed, it becomes warmer and more ambient—similar to the effect of traditional incandescent bulbs. This allows you to create a cosy, atmospheric lighting mood at the touch of a button.

Colour temperature, measured in Kelvin (K), describes the tone of the light. Lower values (around 2,700 K) produce warm white, cosy light, mid-range values (around 3,000–4,000 K) create neutral white light, and higher values (5,000 K and above) result in daylight white light. The colour rendering index (CRI or Ra) indicates how naturally colours appear under a specific light source. A CRI value of 90 or higher (e.g. CRI 95) represents excellent colour rendering, making it ideal for living spaces, galleries, and any environment where accurate colour reproduction is important.

This depends on the product. Many modern lights feature integrated LED modules and do not require separate bulbs. For lights with replaceable sockets (such as E27 or GU10), bulbs are often not included. The product description will specify whether a light source is included. Suitable light bulbs can be found in our dedicated light bulb category, or our customer service team can recommend the right option for you.

The most common base types include E27 (standard screw base), E14 (small screw base), GU10 (twist-and-lock base for spotlights), G9 (pin base) and GU5.3 (low-voltage bi-pin base). The required base type for your light is listed in the product details. In our shop, you can also filter light bulbs by base type to find the perfect match.

In most cases, yes. Modern LED retrofit bulbs are designed to fit standard sockets and can directly replace incandescent or halogen bulbs. Make sure to choose the correct base type and desired colour temperature. Product specifications often include a “wattage equivalent” to help you compare brightness with traditional bulbs and find the right output level.

Use the advanced filter options in our online shop to search by type of light, style, brand, colour, or application area. For personalised recommendations, our customer service team is available via email, live chat or contact form. For larger projects or complex room layouts, we recommend our professional lighting design service.

Yes, we offer a wide range of outdoor lighting solutions, including path lights, bollard lights, wall lights and recessed ground lights. All outdoor lights in our shop are designed for exterior use and come with an appropriate IP rating. The IP protection class is listed in the product details and indicates the level of protection against water and solid objects.

Yes, we offer spare parts for many lights, including lampshades, replacement glass and rechargeable batteries. An overview of available spare parts can be found in our shop. If you cannot find a specific part, please contact our customer service—we will check whether we can source it directly from the manufacturer for you.

Yes—Leuchtenland.com is your reliable partner for professional lighting design. Our experienced lighting designer develops customised lighting concepts for both residential and commercial clients. Whether for private homes, offices, medical practices, hotels, restaurants or outdoor areas, we create lighting solutions that are perfectly tailored to your preferences, spatial conditions and technical requirements. You can find all information about our lighting design services and book an appointment on our lighting design page.

Our lighting design follows a proven four-step process. First, we carry out an individual consultation and analyse your requirements and spatial conditions. Based on this, we develop a concept and create an initial design. In the third step, we select suitable lights together and provide you with a detailed quotation. Finally, we support you during installation with expert guidance and supervision. Throughout the entire process, your dedicated lighting designer will assist you personally.

For optimal planning, please provide floor plans, photos and—if available—section drawings of your space. Reference images that reflect your preferred interior style or current room situation are also helpful. Using our enquiry form on the lighting design page, you can upload files (JPG, PDF or PNG, max. 2 MB) and share details such as room size, budget and project timeline.

The initial consultation and first assessment are free of charge and non-binding. The scope and cost of further planning depend on the size and complexity of your project. We recommend booking a free consultation — our lighting designer will discuss all details with you and provide a transparent quotation.

Our lighting design services are suitable for a wide range of applications—from stylish dining table lighting and complete residential projects to offices, medical practices, hotels, restaurants, retail spaces, museums and outdoor environments. We also support new builds, renovations and upgrades of existing lighting systems. For new construction projects, we recommend involving us early in the planning phase so that the electrical installation can be optimally aligned with the lighting concept.

DIALux is a professional lighting design software used to create computer-based 3D visualisations of your space. Your rooms are reproduced to scale in a virtual environment, where lights and lighting systems are placed and simulated. This allows you to gain a realistic impression of the planned lighting scenario, evaluate lighting effects and discuss adjustments—before any installation takes place.

Yes, if required, our lighting designer can visit you on-site—whether for a residential renovation or a large-scale commercial project. This allows for a detailed assessment of the space, clarification of functional requirements and consideration of your interior style and preferences. We also support you with connection planning and final installation.

You can book a free, non-binding consultation directly via the enquiry form on our website. Alternatively, you can request a callback via our contact page or reach out to our customer service via email or contact form. Our lighting designer looks forward to supporting your project.

With our newsletter, you will always stay up to date. Be the first to discover new design trends, lighting highlights and exclusive promotions available only to subscribers. As a welcome benefit, you will receive a €5 voucher for your next order when you sign up.

Signing up is quick and easy. Simply visit our newsletter page and enter your email address. After successful registration, you will receive your personal voucher code directly by email.

First, please check whether you have confirmed your subscription. Immediately after signing up, you will receive an email with a confirmation link. Your subscription is only activated once you click this link. If you still do not receive the newsletter, please check your spam folder. If you find it there, add our sender address (info@leuchtenland.com) to your contacts to ensure future emails are delivered to your inbox.

Simply enter your personal voucher code in the designated field during checkout. The €5 discount will be applied immediately. Please note: The voucher can be used once for orders with a minimum value of €100. It cannot be combined with other vouchers or promotions and does not apply to products from the brands 8 seasons design, Albert, Louis Poulsen and Tom Dixon.

Our newsletter is typically sent once per week. On special occasions or during major promotions, you may occasionally receive additional editions

Yes, of course. You can unsubscribe at any time by clicking the unsubscribe link at the end of any newsletter email. Once unsubscribed, you will no longer receive emails from us.

Yes, we regularly offer attractive promotions and special deals. Newsletter subscribers are informed first and receive exclusive access to new discounts and offers. You will also find ongoing deals and reduced items directly in our online shop. It is worth checking back regularly or subscribing to our newsletter to stay informed.

Yes, we offer individual pricing and project-based conditions for business customers, architects, interior designers and planners. Feel free to contact us via email at info@leuchtenland.com or through our contact form — we will be happy to provide you with a tailored offer.

Yes, a large part of our product range consists of modern LED lights and LED light bulbs. LED technology consumes up to 90% less energy than traditional incandescent bulbs and offers a significantly longer lifespan. By switching to LED lighting, you not only reduce your energy costs but also contribute to environmental protection. Our team will be happy to advise you on selecting particularly energy-efficient products.

Old lights and electrical devices must not be disposed of in household waste. You can return them free of charge to local collection points (e.g. recycling centres). Many retailers also offer take-back services for old electrical equipment. LED lamps and energy-saving bulbs contain valuable raw materials that can be recovered through proper recycling. For more information on disposal and recycling options, please contact your local waste management authority.

Batteries and rechargeable batteries must not be disposed of in household waste—you are legally required to return them. Used batteries may contain harmful substances that can damage the environment and human health if disposed of improperly. You can return used batteries and rechargeable batteries free of charge to Leuchtenland.com GmbH or to local collection points such as recycling centres or retail stores. Batteries that must not be disposed of in household waste are marked with the crossed-out wheeled bin symbol.

We strive to minimise packaging materials and use resources responsibly. Wherever possible, we use recyclable materials and avoid unnecessary packaging. At the same time, the safe transport of your products is our top priority. Especially for delicate designer lighting, we ensure optimal protection during shipping.

Yes, many of the lights in our range are designed for durability, featuring high-quality materials and excellent craftsmanship. Numerous models include replaceable light sources or LED modules, meaning the entire light does not need to be replaced when the light source reaches the end of its lifespan. In many cases, spare parts can also be ordered through our customer service, helping to extend the life of your product.

Sustainability also means handling returns responsibly. Every returned item is carefully inspected and, if in perfect condition, returned to sale. Lights that can no longer be sold as new are offered as returns or clearance items at attractive prices in our outlet — ideal for value-conscious customers. Only if reuse is no longer possible will an item be disposed of. We therefore kindly ask you to return items in their original packaging and in excellent condition. Together, we can help reduce unnecessary waste.